Help & Support

Frequently asked questions

  • What is Bidweg.com?
  • Bidweg.com is a community based currency exchange platform aiming to give the best rates to sellers and buyers, for their unused cash currency.
  • How does Bidweg.com work?
  • We buy your unused or leftover cash currency and sell it on through our community based trading platform. Being community based gives Bidweg.com the opportunity to achieve the best cash currency rates for buyers and sellers.
  • Does Bidweg.com use money wholesalers or banks?
  • No. Our ethos is built on a community model that bypasses the banking and wholesale systems, enabling us to achieve rates that the high street and most online cash exchange services can’t compete with.
  • Do we need to register?
  • Yes, you will need to register for an account. This will allow you to sell and buy currency on our platforms.
  • What do you do with our information?
  • Your information will be secure with us. We never share your details with third parties without your permission.
  • How do we pay for our currency?
  • Currently you can pay via Debit or Credit card. We always recommend paying by Debit card in order to keep your costs down. Check out our recent blog post by our founder, who shares his experience on the best payment methods.
  • Do you do bank transfers?
  • Not currently. We will be looking to introduce bank transfers as soon as possible, especially as it is the most cost effective form of payment. Keep following us on Facebook and Twitter for updates.
  • Will I get the rate that is offered on the day?
  • Yes. The rate that is agreed and printed on your Sell note is the one you will receive.
  • How much will I receive?
  • On your Sell note, we will advise the total you will receive.
  • Is there a minimum that I can Sell?
  • Yes. The minimum that you can Sell will be displayed in the value box once we know what currency you want to Sell.
  • Is there a maximum that I can Sell ?
  • Yes. The maximum that you can Sell will be displayed in the warning box if you exceed our permitted maximum Sell. Should you wish to exceed the maximum value please do not hesitate in contacting us by following this link contactus@bidweg.com and tell about your requirements.
  • How do I send my currency?
  • Sending in your currency couldn't be easier. Simply write the FREEPOST address provided to you on your envelope and post it at your nearest post box. Please watch our explainer videos for full details.
  • Is the currency I send insured?
  • All transactions for the Seller and Buyer are insured.
  • How do I receive my currency?
  • We use Royal Mail delivery services to send all currency. All packages that are sent out will be sent in plain packaging. We will keep you updated regularly with the progress of your currency so you know when to expect it. All transactions are insured. Please watch our explainer videos for full details.
  • Will I get the rate that is offered on the day?
  • Yes. The rate that is agreed and printed on your Buy note is the one you will receive.
  • Is there a minimum I can Buy?
  • Yes. The minimum that you can Buy will be displayed in the value box once we know what currency you want to Buy.
  • Is there a maximum the we can Buy ?
  • Yes. The maximum that you can Buy will be displayed in the warning box if you exceed our permitted maximum Buy. Should you wish to exceed the maximum value please do not hesitate in contacting us by following this link contactus@bidweg.com and tell about your requirements.
  • How is my cash delivered?
  • Your cash is delivered by the Royal Mail and is fully insured.